The introduction of Webex solutions by Cisco combines intelligent collaboration with the use of artificial intelligence system in all work styles, through an integrated system containing eight tools within a secure and certified platform. The company continues through these innovations to bring about a radical transformation in the ways and mechanics of collaborative work in functional places, by facilitating communication processes and establishing more effective and healthy interconnected work environments.
Innovations in Webex solutions include several features supported by generative artificial intelligence technologies, designed to enhance users’ experiences in communication and promote mutual understanding. These features include tools for emotional communication, contextual insight to enhance understanding, and initiatives to reduce stress in high-pressure environments.
The artificial intelligence assistant from Webex for Cisco is specifically designed to fit the mixed work environment, offering its services not only to individual users and remote workers, but also going the extra mile to exceed their expectations. This smart assistant enhances conversation experiences by providing instant suggestions to help users craft their messages in a more positive and professional manner. The feature of adjusting message tone effectively conveys genuine meanings from the sender, leading to enhanced mutual affection and understanding in dialogues.
The solution provided by Webex for the smart assistant leverages artificial intelligence to provide summaries for meetings and messages. This feature enables users to keep up with essential discussions, key ideas, actionable items that were previously overlooked. By simplifying the review and summarization process, the Webex solution contributes to reducing mental effort and pressures associated with managing large amounts of data, enabling users to stay informed of their surroundings without interruption, thus helping in creating more effective and communicative diverse work environment.
To ensure that users do not miss any important social or communicative signals while participating in digital conferences from various locations, Webex real-time multimedia models integrate high-quality audio and image with extensive language databases to provide a context rich in meaning and practical implications, including features that provide assistance in following up. These models prevent users from missing any insights, information, or interactions during communication.
The Webex AI Codec feature, utilizing advanced speech enhancement capabilities supported by artificial intelligence, aims to eliminate issues related to choppy audio or video that may occur due to poor network connection. This feature is designed to ensure comprehensive understanding of conversations.
Addressing fatigue in customer service environments, employees in customer service centers are among the most prone to stress and extreme fatigue. To tackle this issue, the collaboration of the Webex program from Cisco with the Thrive Global platform aims to early detect signs of stress among employees by providing tangible insights that can be applied to control and manage pressures.
The Webex Contact Center system and Thrive leverage real-time artificial intelligence-based ideas developed by Webex to early detect signs of stress for agents, providing them with steps to disconnect and re-energize themselves after a wave of pressure.
If stress is detected, agents are presented with a short video clip to reset the Thrive system and reduce stress levels before starting another call, leading to the delivery of better customer services by a more satisfied and mentally positive agent.
Ahmad Zareqi, Director of Collaboration Solutions at Cisco in the Middle East and Africa, stated: “The AI-powered Webex suite provided by Cisco showcases the methods through which organizations and individuals can communicate more efficiently.Leveraging our leading position in the market, we take responsibility for harnessing the capabilities of artificial intelligence to enhance individuals’ well-being, drive progress within our organizations and society at large. By utilizing artificial intelligence, we can enhance communication skills and empathy to boost interactions and achieve a positive impact. With the recent advancements in advanced linguistic models and creative artificial intelligence, we aim to demonstrate the capabilities of Webex solutions in delivering unique hybrid work experiences.”
Cisco has been leveraging artificial intelligence technologies in the fields of voice communication, video technologies, natural language processing, and analytics for many years now, aiming to create innovative and unparalleled experiences for Webex users while maintaining the company’s top-notch security standards. This continued focus on innovation underscores Cisco’s steadfast commitment to leading the collaboration field, setting new standards for productivity, communication, and enhancing user experiences in our current digital era.