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In a move that bolsters its leading position in technology and digital development, Dubai Electricity and Water Authority (DEWA) announced an acceleration in adopting artificial intelligence (AI) and generative AI applications, leveraging cutting-edge technologies like ChatGPT. This initiative is part of DEWA’s efforts to provide an exceptional experience that enhances customer satisfaction and happiness by delivering proactive and high-quality services based on a precise understanding of their needs and exceeding their expectations.
AI Development at DEWA
Since the launch of its AI-powered virtual employee, “Rammas,” in 2017, and the adoption of the generative version supported by ChatGPT in April 2023, DEWA has achieved significant milestones. “Rammas” has answered over 9.6 million inquiries by the end of the first half of 2024, achieving a customer satisfaction rate of 95% during the first half of this year.
Official Statements
His Excellency Saeed Mohammed Al Tayer, MD & CEO of DEWA, emphasized that this initiative is in line with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make Dubai the best, fastest, and most prepared for the future. Al Tayer added, “As part of the UAE’s National AI Strategy 2031, we have accelerated the adoption of AI applications, enhancing Dubai’s global leadership and competitiveness in various AI fields, aiming to improve the quality of life and stakeholders’ happiness.”
Global Leadership
DEWA is the first utility globally and the first government entity in the UAE to use generative AI to interact with customers and respond to their inquiries. “Rammas” excels in its ability to interact with users, understand their needs better, and continuously learn from available data and analytics, enabling it to make accurate and instantaneous decisions in responding to inquiries.
The Future of AI in Dubai
Through these initiatives, DEWA reinforces Dubai’s position as one of the world’s leading cities in the constructive and positive adoption of AI technologies. The authority aims to use these technologies not only to enhance its services but also to improve the quality of life and increase the happiness of all stakeholders.
Conclusion
With this direction, DEWA reaffirms its commitment to continuous innovation and improvement, strengthening its status as a model in smart services and AI, positioning Dubai at the forefront of global cities ready for a bright technological future.
Source: Emirates News Agency (WAM)
