Microsoft is currently testing a new AI-powered chatbot on Xbox devices, according to reports from reliable sources cited by The Verge website.
The company will enable the chatbot, which is considered an embodied character, to interact with users when answering questions. This is part of Microsoft’s significant efforts to integrate artificial intelligence into the Xbox platform.
The Xbox AI chatbot relies on Microsoft’s support documents for the Xbox gaming platform and compatible devices. It can answer questions and process requests for game subscription refunds from the Microsoft Support website online.
Microsoft has expanded the testing scope of its new chatbot in recent days, indicating that this initial model is now being prepared by the company to provide support to Xbox customers through text or voice messages.
The Verge mentioned that the artificial intelligence chatbot on Xbox resembles what Microsoft encourages its customers to do in automating support tasks. Microsoft offers a service called Azure AI Bot Service, which allows companies like Vodafone and others to create AI-powered chatbots.
Microsoft is also working on providing AI features to game developers on the Xbox platform to create game content and related operations, including creating assets, processes, non-playable characters (NPCs), and more.
The company is also exploring how to integrate intelligent assistant chatbots in games to assist players during gameplay.
