The emerging Egyptian company “Robust” in the technology field revealed its success in developing the first comprehensive smart technological system to manage delivery services using artificial intelligence technologies, making the company a leading and superior player in this sector over its competitors, especially global companies. It has achieved significant success in increasing its customer base in the Egyptian market, contributing to its plans to expand into the Gulf region by 2024, particularly in Saudi Arabia and Kuwait, by opening offices and providing its smart solution system to enhance delivery services.
Mohamed Jisruha, the founder and CEO of “Robust,” announced that the company successfully automated all delivery operations by 99.8%, eliminating human intervention from receiving an order from the customer to its delivery. Applying the best driver selection standards increased the confidence of companies and drivers in the company’s solutions, leading to attracting many big brands like “Buffalo Burger,” “El Azaby Pharmacies,” and “Gomlati” in regional markets such as Egypt, Saudi Arabia, Kuwait, Morocco, and Tunisia.
Reducing operating costs is one of the main benefits of the smart solutions provided by “Robust.” According to Mohamed Ali Sadek, co-founder and Chief Technology Officer “CTO” of Robust, after a comprehensive study of the delivery services market in Egypt and identifying all problems and challenges, innovative algorithms were designed using artificial intelligence technologies. These algorithms allow all institutions to achieve a qualitative development in their delivery services, helping clients speed up delivery processes by eliminating inefficiencies, reducing return rates by over 80%, and cutting operating costs by 30%. With strict monitoring of driver trips, “Robust” clients witnessed a 40% increase in driver productivity and less than 5% manipulation rates, adding the best standards through using our proprietary machine learning system.
We have set higher standards for best practices by developing a pre-delivery technology that enables precise dispatching decisions using in-store decisions. Additionally, we implemented “smart routing lines” for drivers based on textual addresses, ideal for phone orders constituting about 70% of requests. We offer instant fleet salaries, heat maps for customers, and analytics to help improve customer satisfaction.
Robust stands out for its precise and intelligent fleet control details using artificial intelligence to detect any attempts of manipulation early. Dr. Hassan Jisruha, co-founder of “Robust,” provides real added value by redefining delivery operations through innovative Egyptian technology, ensuring regular detailed performance analysis of drivers, offering rewards to the dedicated ones, and reducing complaints from users. The company offers an intelligent solution to customers through a monthly subscription-based “SaaS” service, regardless of the number of drivers the customers have.
The company plans to expand into the smart service delivery sector for e-commerce B2C and B2B, a large sector needing better organization to provide real added value to all stakeholders, enabling its customers to have full control over their fleets, whether cars, motorcycles, or bicycles, increasing driver productivity, and improving customer satisfaction with delivery services.
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